Fortinet 24x7, 5Y

Customer satisfaction is Fortinet's number one priority. Fortinet’s FortiCare Services provide global support for all Fortinet products and deliver best-in-class support services. With FortiCare Services, customers can be assured that their Fortinet security products are performing optimally and protecting their corporate assets.


World Class Support

- Support calls answered in less than five minutes, 24 hours a day
- Advanced Support options to align with customer operations
- 800+ Fortinet support services experts on staff

Top FortiCare Objectives

- Train and empower security teams
- Highlight best practices and maintenance for proactive protection
- Provide expert, speedy assistance for operational needs

Professional Services

Developing a security strategy can put a strain on an organization’s valuable time and resources. Fortinet Professional Services are comprised of expert engineers who are available globally to implement, integrate, and operate customers’ Fortinet Security Fabric solutions and FortiGuard Services for resilient connectivity and cyber risk management.

Technical Support

Unexpected technical glitches can lead to costly business downtime. With FortiCare, Fortinet helps customers recover quickly and achieve the peace of mind of sustained business continuity. FortiCare Technical Support covers everything from fast support response to four-hour hardware replacement, so you can get back to business as fast as possible.