HP Hardware Support Onsite Service provides remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between multiple service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Service-level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.
Products specifications
Attribute name | Attribute value |
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Response Time | Next business day response |
Type | On-site |
HP segment | Business |
Place of service | Onsite |
Warranty coverage | Post warranty |
Coverage details | Standard workdays - 9 hours |
Duration | 1 year |
Service method | Onsite repair |
Care Pack type | Electronic |
Coverage period | 12 month(s) |
Warranty type | P |
Additional support option | Defective media retention |
Number of years | 1 year(s) |
Next Business Day (NBD) | Y |
Service time (hours x days) | 9x5 |
On-site support | N |
Support type | Onsite repair |