Expert help from global security experts Take advantage of our superior support services to keep your security strong, minimise threats, and free up your valuable IT resources for other critical functions. How do we know our support is best? We’re Trend Micro — 100% security, 100% focused, 100% of the time. We’re global SECURITY experts and completely dedicated to helping your organisation exchange digital information safely. As the cyber security landscape becomes more complex, our support teams have the best knowledge-base, ongoing training, and staff resources for handling customer issues. Trend Micro Support Services can: Fortify your security by resolving support issues fast Digital Vaccine® threat intelligence Digital Vaccine (DV) filters help your organisation control the patch management life cycle by providing pre-emptive coverage between the discovery of a vulnerability and the availability of a patch as well as added protection for legacy, out-of-support software. Delivered weekly, or immediately when critical vulnerabilities emerge, DV filters can be deployed automatically to TippingPoint products, powered by Xgen security, with no user interaction required. ThreatDV Service ThreatDV delivers a weekly malware filter package to prevent and disrupt malware activity, secure sensitive data, and optimise network performance. ThreatDV also leverages the Trend Micro™ Smart Protection Network for IP, DNS, and URL reputation. Feeds are updated multiple times a day with a threat score of 1 to 100 assigned to each entry based on activity, source, category, and threat. And ThreatDV supports enforcement of user-provided malicious URL entries.
Products specifications
Attribute name | Attribute value |
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Number of years | 1 year(s) |
Service time (hours x days) | 24x7 |
On-site support | Y |
Product type | Renewal |
Periodic product upgrades | Firmware & Hardware |
Phone support | Y |
Web support | Y |