RUCKUS Networks WatchDog Remote Support 1 license(s) 5 year(s)

Watchdog end user support service-level options

WatchDog End User Support provides software and hardware support to ICX switching
customers. Support includes 24×7 access to the Technical Assistance Center (TAC)
(available through phone, chat and the web), software updates, online self- service tools,
and offers several hardware replacement options.

Service levels defined
To help customers meet critical business objectives, WatchDog End User Support offers
two SLA options, providing increased flexibility and choice.

World class support infrastructure
RUCKUS Technical Support is designed to provide optimal support for WatchDog End User Support customers. They can leverage the RUCKUS worldwide support infrastructure, expertise, best-practice guidance, and commitment to quality to maximize their network uptime.

World wide coverage
RUCKUS WatchDog End User Support customers have access to a strong partner ecosystem capable of providing additional services, including onsite support if desired. In addition, toll-free numbers and local language support enable easy communication with RUCKUS Technical Support.