Upgrade your Standard Support to Gold Support with a premium 1hr response time. Gold Support provides you with access to rapid-response technical support, software updates, concise threat alerts, and security education resources. Gold Support upgrades your Standard Support to: - Dedicated Gold Support Number - Premium Response time of 1hr Renew your Gold Support Upgrade for your Firebox M470 for one year. Gold Support is included in the Total Security Suite. Gold Support Upgrade requires an active Standard Support License.